Privacy Policy
1. Introduction:
Welcome to Entrepot Training Institute ("ETI", "we", "our", "us").At Entrepot Training Institute, we understand that privacy is fundamental to building trustwith our students, corporate clients, website visitors, business partners, trainers, andemployees. We are committed to protecting the confidentiality, integrity, and security of thepersonal information entrusted to us.This Privacy Policy explains how we collect, use, store, disclose, retain, and protect yourpersonal information when you:• Visit our website;• Submit an enquiry;• Register for a course;• Attend classroom or online training;• Participate in webinars or workshops;• Apply for internships;• Communicate with us through email, telephone, WhatsApp or social media;• Use any student portal or learning management system;• Purchase our training programmes or services.This Privacy Policy applies to all personal information processed by Entrepot TrainingInstitute regardless of the method by which the information is collected.
2. About Us:
Entrepot Training Institute is a professional education and vocational training instituteproviding internationally recognised professional development programmes, certificationcourses, corporate training solutions, aviation training, logistics and supply chain education,procurement training, management development programmes, information technologytraining and related educational services.For the purpose of applicable data protection laws, Entrepot Training Institute is the "DataController" of your personal information.
Welcome to Entrepot Training Institute ("ETI", "we", "our", "us").At Entrepot Training Institute, we understand that privacy is fundamental to building trustwith our students, corporate clients, website visitors, business partners, trainers, andemployees. We are committed to protecting the confidentiality, integrity, and security of thepersonal information entrusted to us.This Privacy Policy explains how we collect, use, store, disclose, retain, and protect yourpersonal information when you:• Visit our website;• Submit an enquiry;• Register for a course;• Attend classroom or online training;• Participate in webinars or workshops;• Apply for internships;• Communicate with us through email, telephone, WhatsApp or social media;• Use any student portal or learning management system;• Purchase our training programmes or services.This Privacy Policy applies to all personal information processed by Entrepot TrainingInstitute regardless of the method by which the information is collected.
2. About Us:
Entrepot Training Institute is a professional education and vocational training instituteproviding internationally recognised professional development programmes, certificationcourses, corporate training solutions, aviation training, logistics and supply chain education,procurement training, management development programmes, information technologytraining and related educational services.For the purpose of applicable data protection laws, Entrepot Training Institute is the "DataController" of your personal information.
3. Scope of this Policy:
This Privacy Policy applies to:• Prospective students• Current students• Alumni• Corporate clients• Individual clients• Website visitors• Trainers and instructors• Internship applicants• Job applicants• Vendors and suppliers• Business partners• Event participants• Anyone interacting with ETI through any digital or physical channel4. Information We CollectDepending on your interaction with us, we may collect the following information.
A. Personal Identification InformationThis includes:• Full name• Photograph• Gender (where applicable)• Date of Birth• Nationality• Passport details• National Identity Card• Emirates ID (where applicable)• Visa information (if required)• Residential address• Postal address• Email address• Telephone number• Emergency contact details
B. Educational Information• Academic qualifications• Previous educational records• Professional certifications• Employment history• Curriculum Vitae (CV)• Training history• Work experience• Internship preferences
C. Student Information
During your studies we may collect:
• Student identification number
• Attendance records
• Examination results
• Assignment submissions
• Assessment scores
• Internal evaluations
• Practical training reports
• Internship records
• Graduation status
• Certification history
• Academic progress
• Student feedback
• Learning analytics
D. Corporate Client Information:
For organisations enrolling employees we may collect:
• Company name
• Company registration details
• Billing address
• VAT/GST details
• Contact persons
• Employee enrolment information
• Purchase orders
• Training reports
E. Financial Information:
When payments are made we may collect:
• Invoice information
• Billing information
• Payment confirmations
• Transaction references
• Refund information:
We do not store complete credit card or debit card details. Payments are processedsecurely through authorised payment gateways.
F. Technical InformationWhen you use our website we automatically collect:
• IP address
• Browser type
• Device information
• Screen resolution
• Operating system
• Referral source
• Pages visited
• Session duration
• Clickstream information
• Geographic location (approximate)
• Cookies
• Website performance statistics
G. Communications:
We maintain records of communications including:
• Email correspondence
• WhatsApp conversations
• Telephone call records
• Customer service enquiries
• Complaint records
• Feedback forms
• Survey responses
5. Information Collected:
During OnlineTrainingWhen participating in online classes or webinars we may collect:
• Attendance logs
• Login records
• Camera or microphone usage (where enabled)
• Chat messages
• Questions asked
• Participation records
• Recorded sessions
• Screen sharing data (where applicable)Recordings are made solely for educational and quality assurance purposes.
6. Cookies and Tracking:
TechnologiesOur website uses cookies and similar technologies to:• Improve website performance• Remember user preferences• Understand visitor behaviour• Maintain login sessions• Enhance security• Prevent fraud• Measure advertising effectiveness• Improve website functionalityUsers may disable cookies through browser settings, although doing so may limit certainwebsite features.
7. How We Use Your Information:
We use your information for legitimate educational and business purposes including:Student Administration• Processing admissions• Course registration• Identity verification• Student record management• Issuing student identification• Academic administrationTraining Delivery• Conducting classroom training• Delivering virtual learning• Managing examinations• Assessments• Certification• Practical training• Internship placementsCustomer Support• Responding to enquiries• Resolving complaints• Technical assistance• Student supportBusiness Operations• Processing payments• Issuing invoices• Financial reporting• Internal administration• Quality assurance• Risk managementMarketingSubject to your consent we may send:• New course launches• Promotions• Newsletters• Educational articles• Event invitations• Alumni activities• Industry updatesYou may unsubscribe at any time.
8. Legal Basis for Processing:
Where required by law we process personal information based on:• Your consent• Performance of a contract• Compliance with legal obligations• Legitimate business interests• Protection of vital interests• Public interest obligations• Accreditation requirements
9. Sharing of Personal Information:
We never sell personal information.Information may be shared only where necessary with:Accreditation BodiesIncluding organisations responsible for issuing professional certifications and verifyingtraining records.Government AuthoritiesWhere required by law or regulatory obligations.Internship PartnersFor arranging internships, industrial visits and placement opportunities.EmployersWhere students have authorised disclosure or where sponsored training requires reporting.Payment Service ProvidersTo process tuition fees securely.Technology ProvidersCloud hosting providers, email providers, Learning Management Systems (LMS), CRMproviders and other authorised service providers.Professional AdvisersAuditors, accountants, legal advisers and consultants under confidentiality obligations.Law Enforcement AgenciesWhere legally required or to protect our legal rights.
10. International Data Transfers:
Because Entrepot Training Institute works with international accreditation organisations andglobal technology providers, personal information may be transferred outside your country ofresidence.Whenever international transfers occur, we implement appropriate safeguards to protect yourinformation in accordance with applicable privacy legislation.
11. Data Security:
Protecting your information is one of our highest priorities.We implement appropriate technical and organisational measures including:• SSL encryption• Secure cloud infrastructure• Firewall protection• Antivirus protection• Multi-factor authentication where applicable• Role-based access controls• Secure password policies• Regular security updates• Secure backup systems• Staff confidentiality agreements• Physical security controls• Continuous monitoring for unauthorised accessAlthough we use commercially reasonable safeguards, no system can guarantee absolutesecurity.
12. Data Retention:
We retain information only as long as necessary for:• Academic records• Certificate verification• Legal compliance• Financial reporting• Accreditation requirements• Dispute resolution• Internal auditsCertain certification and academic records may be retained permanently to enable futureverification of qualifications.
13. Your Rights:
Subject to applicable law, you may have the right to:• Request access to your personal information• Request correction of inaccurate information• Request deletion of information where legally permissible• Restrict processing• Object to processing• Withdraw consent• Request transfer of your information where applicable• Lodge a complaint with the relevant supervisory authorityRequests may be submitted to our Data Protection Officer.
14. Student Responsibilities:
Students are responsible for:• Providing accurate and complete information• Maintaining the confidentiality of login credentials• Updating changes to contact information• Using institutional systems responsibly• Respecting the privacy of fellow students and instructors15. Children's PrivacyOur programmes are generally intended for individuals aged 18 years and above. Whereminors are enrolled in eligible programmes, we collect and process their information onlywith appropriate parental or legal guardian consent and in accordance with applicable laws.
16. Third-Party:
WebsitesOur website may contain links to third-party websites, including accreditation bodies,payment providers and partner organisations.We are not responsible for the privacy practices or content of those external websites. Weencourage users to review the privacy policies of any third-party sites they visit.
17. Changes to this Privacy Policy:
We reserve the right to amend this Privacy Policy at any time to reflect changes in ourpractices, technology, legal requirements or business operations.Any revised version will be published on our website with an updated effective date.Continued use of our website or services after changes become effective constitutesacceptance of the revised Privacy Policy.
18. Contact Us:
If you have any questions about this Privacy Policy, wish to exercise your privacy rights orhave concerns regarding the processing of your personal information, please contact us:Entrepot Training InstituteEmail: courses@entrepot.inWebsite: www.etiworld.inAddress: 109 Al Bannai Building, Al Nahda, Dubai, United Arab Emirates (update if yourcurrent registered address differs)
19. Governing Law:
This Privacy Policy shall be governed by and interpreted in accordance with the applicablelaws of the United Arab Emirates and any other jurisdiction whose mandatory data protectionlaws apply to the processing of personal information by Entrepot Training Institute.ConsentBy accessing our website, submitting your personal information, enrolling in any programme,participating in our training activities or otherwise using our services, you acknowledge thatyou have read, understood and agreed to this Privacy Policy.© 2026 Entrepot Training Institute. All Rights Reserved. This Privacy Policy is intendedfor publication on the official Entrepot Training Institute website and should be reviewedperiodically to ensure continued compliance with applicable laws and business practices
This Privacy Policy applies to:• Prospective students• Current students• Alumni• Corporate clients• Individual clients• Website visitors• Trainers and instructors• Internship applicants• Job applicants• Vendors and suppliers• Business partners• Event participants• Anyone interacting with ETI through any digital or physical channel4. Information We CollectDepending on your interaction with us, we may collect the following information.
A. Personal Identification InformationThis includes:• Full name• Photograph• Gender (where applicable)• Date of Birth• Nationality• Passport details• National Identity Card• Emirates ID (where applicable)• Visa information (if required)• Residential address• Postal address• Email address• Telephone number• Emergency contact details
B. Educational Information• Academic qualifications• Previous educational records• Professional certifications• Employment history• Curriculum Vitae (CV)• Training history• Work experience• Internship preferences
C. Student Information
During your studies we may collect:
• Student identification number
• Attendance records
• Examination results
• Assignment submissions
• Assessment scores
• Internal evaluations
• Practical training reports
• Internship records
• Graduation status
• Certification history
• Academic progress
• Student feedback
• Learning analytics
D. Corporate Client Information:
For organisations enrolling employees we may collect:
• Company name
• Company registration details
• Billing address
• VAT/GST details
• Contact persons
• Employee enrolment information
• Purchase orders
• Training reports
E. Financial Information:
When payments are made we may collect:
• Invoice information
• Billing information
• Payment confirmations
• Transaction references
• Refund information:
We do not store complete credit card or debit card details. Payments are processedsecurely through authorised payment gateways.
F. Technical InformationWhen you use our website we automatically collect:
• IP address
• Browser type
• Device information
• Screen resolution
• Operating system
• Referral source
• Pages visited
• Session duration
• Clickstream information
• Geographic location (approximate)
• Cookies
• Website performance statistics
G. Communications:
We maintain records of communications including:
• Email correspondence
• WhatsApp conversations
• Telephone call records
• Customer service enquiries
• Complaint records
• Feedback forms
• Survey responses
5. Information Collected:
During OnlineTrainingWhen participating in online classes or webinars we may collect:
• Attendance logs
• Login records
• Camera or microphone usage (where enabled)
• Chat messages
• Questions asked
• Participation records
• Recorded sessions
• Screen sharing data (where applicable)Recordings are made solely for educational and quality assurance purposes.
6. Cookies and Tracking:
TechnologiesOur website uses cookies and similar technologies to:• Improve website performance• Remember user preferences• Understand visitor behaviour• Maintain login sessions• Enhance security• Prevent fraud• Measure advertising effectiveness• Improve website functionalityUsers may disable cookies through browser settings, although doing so may limit certainwebsite features.
7. How We Use Your Information:
We use your information for legitimate educational and business purposes including:Student Administration• Processing admissions• Course registration• Identity verification• Student record management• Issuing student identification• Academic administrationTraining Delivery• Conducting classroom training• Delivering virtual learning• Managing examinations• Assessments• Certification• Practical training• Internship placementsCustomer Support• Responding to enquiries• Resolving complaints• Technical assistance• Student supportBusiness Operations• Processing payments• Issuing invoices• Financial reporting• Internal administration• Quality assurance• Risk managementMarketingSubject to your consent we may send:• New course launches• Promotions• Newsletters• Educational articles• Event invitations• Alumni activities• Industry updatesYou may unsubscribe at any time.
8. Legal Basis for Processing:
Where required by law we process personal information based on:• Your consent• Performance of a contract• Compliance with legal obligations• Legitimate business interests• Protection of vital interests• Public interest obligations• Accreditation requirements
9. Sharing of Personal Information:
We never sell personal information.Information may be shared only where necessary with:Accreditation BodiesIncluding organisations responsible for issuing professional certifications and verifyingtraining records.Government AuthoritiesWhere required by law or regulatory obligations.Internship PartnersFor arranging internships, industrial visits and placement opportunities.EmployersWhere students have authorised disclosure or where sponsored training requires reporting.Payment Service ProvidersTo process tuition fees securely.Technology ProvidersCloud hosting providers, email providers, Learning Management Systems (LMS), CRMproviders and other authorised service providers.Professional AdvisersAuditors, accountants, legal advisers and consultants under confidentiality obligations.Law Enforcement AgenciesWhere legally required or to protect our legal rights.
10. International Data Transfers:
Because Entrepot Training Institute works with international accreditation organisations andglobal technology providers, personal information may be transferred outside your country ofresidence.Whenever international transfers occur, we implement appropriate safeguards to protect yourinformation in accordance with applicable privacy legislation.
11. Data Security:
Protecting your information is one of our highest priorities.We implement appropriate technical and organisational measures including:• SSL encryption• Secure cloud infrastructure• Firewall protection• Antivirus protection• Multi-factor authentication where applicable• Role-based access controls• Secure password policies• Regular security updates• Secure backup systems• Staff confidentiality agreements• Physical security controls• Continuous monitoring for unauthorised accessAlthough we use commercially reasonable safeguards, no system can guarantee absolutesecurity.
12. Data Retention:
We retain information only as long as necessary for:• Academic records• Certificate verification• Legal compliance• Financial reporting• Accreditation requirements• Dispute resolution• Internal auditsCertain certification and academic records may be retained permanently to enable futureverification of qualifications.
13. Your Rights:
Subject to applicable law, you may have the right to:• Request access to your personal information• Request correction of inaccurate information• Request deletion of information where legally permissible• Restrict processing• Object to processing• Withdraw consent• Request transfer of your information where applicable• Lodge a complaint with the relevant supervisory authorityRequests may be submitted to our Data Protection Officer.
14. Student Responsibilities:
Students are responsible for:• Providing accurate and complete information• Maintaining the confidentiality of login credentials• Updating changes to contact information• Using institutional systems responsibly• Respecting the privacy of fellow students and instructors15. Children's PrivacyOur programmes are generally intended for individuals aged 18 years and above. Whereminors are enrolled in eligible programmes, we collect and process their information onlywith appropriate parental or legal guardian consent and in accordance with applicable laws.
16. Third-Party:
WebsitesOur website may contain links to third-party websites, including accreditation bodies,payment providers and partner organisations.We are not responsible for the privacy practices or content of those external websites. Weencourage users to review the privacy policies of any third-party sites they visit.
17. Changes to this Privacy Policy:
We reserve the right to amend this Privacy Policy at any time to reflect changes in ourpractices, technology, legal requirements or business operations.Any revised version will be published on our website with an updated effective date.Continued use of our website or services after changes become effective constitutesacceptance of the revised Privacy Policy.
18. Contact Us:
If you have any questions about this Privacy Policy, wish to exercise your privacy rights orhave concerns regarding the processing of your personal information, please contact us:Entrepot Training InstituteEmail: courses@entrepot.inWebsite: www.etiworld.inAddress: 109 Al Bannai Building, Al Nahda, Dubai, United Arab Emirates (update if yourcurrent registered address differs)
19. Governing Law:
This Privacy Policy shall be governed by and interpreted in accordance with the applicablelaws of the United Arab Emirates and any other jurisdiction whose mandatory data protectionlaws apply to the processing of personal information by Entrepot Training Institute.ConsentBy accessing our website, submitting your personal information, enrolling in any programme,participating in our training activities or otherwise using our services, you acknowledge thatyou have read, understood and agreed to this Privacy Policy.© 2026 Entrepot Training Institute. All Rights Reserved. This Privacy Policy is intendedfor publication on the official Entrepot Training Institute website and should be reviewedperiodically to ensure continued compliance with applicable laws and business practices
